Terms and Conditions

Terms of Service / End User License Agreement (EULA)

Effective Date: Jan 6, 2025

Owner: Inspire Global EnterprisesApp: AnanaMUSTalkBy creating an account or using AnanaMUSTalk, you agree to these Terms. If you do not agree, do not use the App.

Eligibility & Accounts

  • You must be at least 17 years old (or as required by your local law) to use the App.
  •  You are responsible for your account security and any activity under it.

Zero-Tolerance Policy for Objectionable Content & Abusive Behavior

We have no tolerance for content or conduct that is illegal, harmful, or abusive. You may not post, share, message, or otherwise transmit anything that includes:

  • Harassment, bullying, stalking, threats, or targeted abuse.
  • Hate speech or content that attacks or dehumanizes a person or group based on protected characteristics.
  • Sexual content involving minors; sexual exploitation or solicitation, non-consensual intimate imagery.
  • Graphic violence, self-harm encouragement, or threats of violence.
  • Illegal activity, human trafficking, exploitation, or instructions to commit crimes.
  • Terrorism or extremist content, incitement or praise of violence.
  • Doxxing (sharing others’ private info), spam, scams, or deceptive behavior.
  • Malware, phishing, or attempts to access accounts or data without permission.
  • Intellectual property infringement or violation of others’ rights.

Violations may result in immediate content removal and account termination.

Content Moderation & Filtering

  • We use a combination of automated filters and human review to prevent and detect objectionable content before and after it appears in the App.
  • We may block or quarantine content automatically pending review.
  • We may modify, remove, or refuse to distribute any content at our discretion.

Reporting & Enforcement (24-Hour SLA)

  • Every post/profile/message includes a Report option for users to flag objectionable content.
  • We review all reports within 24 hours and will remove violating content and eject offending users where appropriate.
  • Users can submit reports in-app or via email at  abuse@yourdomain.com.
  • We maintain time-stamped logs of reports and actions taken.

Blocking & Safety Controls

  • You can block other users at any time from their profile or chat.
  • Blocked users cannot view your profile or contact you in the App.
  • You can adjust safety settings in Settings → Safety & Privacy.

Your Content, License to Us

You retain ownership of content you post. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and distribute your content solely to operate and improve the App. You represent you have all rights necessary to grant this license.

Prohibited Uses

You agree not to:

  • Interfere with the App’s normal operation or security, reverse engineer, or scrape.
  • Use the App to collect personal data about others without consent.
  • Circumvent moderation or enforcement mechanisms.

Enforcement, Repeat Offenders

We may suspend or terminate accounts for violations or repeated infringements. We may notify law enforcement when legally required or when safety is at risk.

Appeals

If your content or account is actioned, you may appeal within 14 days by contacting  appeals@inspireglobale.com . We will review appeals in good faith.

Disclaimers & Limitation of Liability

The App is provided “as is.” To the extent permitted by law, we disclaim all warranties and limit liability for indirect or consequential damages. Nothing in these Terms limits liability for fraud, willful misconduct, or where prohibited by law.

Indemnity

You agree to indemnify and hold Inspire Global Enterprises harmless from claims arising from your content or violation of these Terms or applicable law.

Changes to the Service or Terms

We may update the App and these Terms from time to time. Material changes will be posted in-app and become effective upon posting. Continued use means you accept the changes.

Privacy

Your use of the App is also governed by our Privacy Policy at (link to privacy policy).

Contact

You agree not to:

Community Guidelines (In-App Short Version)

1. Be respectful. No harassment, hate speech, or threats.2. Keep it safe. No sexual content involving minors, non-consensual imagery, or incitement of violence or self-harm.3. Stay honest. No scams, spam, impersonation, or IP violations.4. Protect privacy. No doxxing or sharing others’ private info.5. Use the tools. Tap Report on any harmful content; Block users to stop contact.6. SLA: We review reports within 24 hours and remove content / eject offenders.

Violations may result in removal of content and loss of account access.

In-App UX Copy (place exactly where Apple can see it)

Account Creation Screen (checkbox):“By creating an account, I agree to the Terms of Service and Privacy Policy and understand {{App Name}} has zero tolerance for objectionable content or abusive users.”

Post/Message overflow menu:• Report• Block User• Mute Notifications

Report Flow Reasons:Harassment or bullying • Hate speech • Sexual content • Minors at risk • Violence or threats • Self-harm • Spam or scam • Privacy violation • IP infringement • Other

Report Confirmation Toast:“Thanks for keeping the community safe. We review reports within 24 hours.”Settings → Safety & Privacy:• Blocked Users• Content Filters• Report History• Terms of Service • Community Guidelines • Privacy Policy

Moderation SOP (1-page you can show Apple)

Intake: Reports arrive via in-app queue and  abuse@inspiregloble.comSLA: First review within 24 hours (most within a few hours).Triage: Auto-filtered items queued by severity (child safety, violence, etc.).Actions:• Remove violating content immediately.• Eject (suspend/ban) the offending user for severe or repeated violations.• Preserve evidence and log time-stamped actions.• Notify law enforcement when required (e.g., child safety, credible threats).Appeals: Users can email  appeals@inspireglobale.com ;reviewed by a different moderator within 7 days.Metrics: Track time to first action, removal rate, repeat-offender rate.

Resolution Center Reply (paste this with your screenshots)

Subject: Guideline 1.2 – UGC Safety Precautions ImplementedHello App Review,We’ve implemented all required UGC safety measures:1. Terms/EULA with Zero Tolerance — Users must agree at sign-up (checkbox); Terms and Community Guidelines are accessible in Settings → Safety & Privacy.2. Content Filtering — Automated text/image filters plus human review; objectionable content can be quarantined pre-publication.3. Report Mechanism — “Report” available on every post/profile/message with categorized reasons and confirmation message.4. Block Mechanism — “Block User” available on profiles and chats; enforced server-side across sessions.5. 24-Hour Enforcement — Reports are reviewed within 24 hours; violating content is removed and offending users are ejected. We maintain time-stamped moderation logs.We’ve attached screenshots of:• Sign-up agreement screen• Report menu & flow• Block user UI• Settings → Safety & Privacy• Moderation dashboard (internal)Thank you for reviewing our resubmission.NameOwner, Inspire Global Enterprisessupport@inspireglobale.com

Pre-Submission QA Checklist

• Sign-up requires explicit checkbox to accept Terms; links to Terms & Privacy open in-app.• “Zero tolerance” language appears in Terms and visible Community Guidelines.• Report button present on every UGC surface (posts, comments, profiles, DMs).• Block User present on profile & chat header; block state enforced server-side.• Automated filters on text/images active; test with seeded offensive phrases/images.• Moderation queue receives reports; timestamps prove < 24-hour action.• Screenshots recorded for all above to include in Resolution Center.• Privacy Policy link works and matches current data flows.• Age gate or 17+ rating set as appropriate in App Store Connect.

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